Refund and Returns Policy

REFUND AND RETURNS POLICY

The HijActive™️ limited Guarantee

Whether it is your first purchase or you are our loyal customer we want you to feel comfortable and love your purchase with us. If for any reason you are not satisfied with your purchase please contact our customer care team and we will be happy to assist you.

PRODUCTS’ CONDITION IN CASE OF A RETURN/EXCHANGE

In order to be a product returned (for an exchange or permanently), it must be

Unused and Unworn
Must be in its original packaging
Along with the original receipt,
Claimed within 7 days of delivery.
Sale items are not eligible for exchange and return.
Products must be returned in a mint condition, with the pricing label secure.

ADDRESS/INFORMATION MODIFICATIONS

Customers can modify information during 24 hours of order. One can also discuss such an issue when they receive a ‘confirmation call’ from our representative. However, once the order has been confirmed or dispatched, no address or information can be changed.

ORDER CANCELLATION

You can cancel items or orders that haven’t entered the shipping process yet. Conversely, once your order has shipped, you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply. HijActive™️ Limited. reserves the right to cancel orders for any reason, including

Stock unavailability
Declined payment by your authorized payment institution
Pricing imprecision
Wrong Information/address given by the customer
If the customer does not respond to the confirmation call, text or e-mail

EXCHANGE ORDERS

Exchanges and additions can be made within 24 hours of order placement. In addition to that, during the confirmation call, our representative will confirm if the customer wants to add or change anything.

HijActive™️ Limited implies standard delivery charges on exchanged items for a different size. However, all exchanges are based on stock availability.

Exchange for another item is applicable, and any additional cost on top of the item will have to be paid by the customer.

Stock unavailability
Declined payment by your authorized payment institution
Pricing imprecision
Wrong Information/address given by the customer
If the customer does not respond to the confirmation call, text or e-mail

SALE ITEMS ARE NOT ELIGIBLE EXCHANGE/RETURN

Please note that the product colors may vary slightly due to photographic lighting sources or your monitor settings. Thus, products are not eligible for exchange for these particular reasons.

Furthermore, please be advised that any additional fabric, or patches included with the product, are mentioned in the product description on the website. Any excess fabric or embellishments utilized during shoots will not be provided with the product unless specified in the description.

Stock unavailability
Declined payment by your authorized payment institution
Pricing imprecision
Wrong Information/address given by the customer
If the customer does not respond to the confirmation call, text or e-mail

Hijab Caps

In the interest of hygiene, Hijab Caps are strictly non-returnable.

Our Products are created to the highest quality and we want to ensure you are happy with your purchase, however, if you receive a faulty item, an incorrect size or item, or it is not up to our usual standards please contact our customer care team so that we can resolve the issue.

Any orders placed online which you would like to return need to be returned back to the returns address provided. Please note we do not accept returns in store for online orders.

Our International customers need to ensure they declare their goods as returns. When the goods are not declared as returns a fee is charged at HijActive™️’s expense which will then be deducted from the refund amount.

Returns Address:

HijActive™️ Limited,

63-66 Hatton Gardens,

Fifth Floor, Suite 23, London,

England, EC1N 8LE.

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